Delivery

We offer complimentary special delivery to addresses in the UK.

For orders placed by 2.00 pm, Monday to Friday, we aim to deliver in 2-3 working days. Orders placed over the weekend will be processed the next working day. For orders placed on a Bank Holiday, please allow additional delivery time.

Delivery timeframes on certain rings may be longer, please check the shopping basket for further details.

UK deliveries to the Channel Islands and Scottish Highlands will take longer To ensure your order arrives safely, all orders will need to be signed for and photographic identification may be requested. If you are unable to take delivery, the courier will leave a card and you will be able to rearrange delivery at a more convenient time.

For orders over £10,000, we offer an option of a trained Pragnell expert to personally deliver your order and assist you in setting up your item. We will contact you after confirmation of your order to arrange a convenient date and time.

If you wish to place an order for delivery outside of the UK, please contact us on +44(0) 1789 267 072 or email online@pragnell.co.uk for more information.

Returns Policy

We hope you will love your purchase, but should you change your mind, a refund or exchange can be requested within 14 days of receiving delivery. If you wish to return an item, it must be in its original condition and unused. Unfortunately, we cannot accept returns of the following products:
• Earrings, due to hygiene reasons.
• Products that have been personalised, altered, adjusted to your specification, made bespoke or engraved.

Pragnell security tags have been put on products to provide you with assurance that the item is in perfect retail condition and is unworn. The removal of any Pragnell security tags will be taken as evidence of a product’s use by you; the product cannot be returned in these circumstances. Contact us by email or phone to discuss your return. Please call +44(0) 1789 267 072 or email online@pragnell.co.uk

Refunds will be provided against the original payment method or credit/debit card used to complete the purchase.

We may deduct the amount of any loss or any cost of refurbishment from the amount reimbursed to you.

If you decide to return your product, please include your personal details and order number otherwise we will be unable to process your refund. We recommend you use a secure return service with the appropriate insurance level and with full tracking, as you are responsible until this product is received.

All returns must be sent to Pragnell, 5-7 Wood Street, Stratford-upon-Avon, CV37 6JA.

Thank you for visiting our website. We pride ourselves on delivering a truly personal service at all times. Whether browsing or buying, if you have any questions, please contact us and one of our highly trained team will be delighted to help you.