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Grievance Procedure

George Pragnell Limited

20th February 2026

Version 1.0

George Pragnell Limited has established the following grievance procedure to ensure that any concerns relating to circumstances within our supply chain—specifically regarding diamonds or precious metals originating from conflict-affected or high-risk areas—are thoroughly reviewed and appropriately addressed.

Responsibility and Oversight

Tom Crookenden is responsible for overseeing the implementation, monitoring, and periodic review of this procedure, with ultimate accountability resting with the Board of Directors.

Raising a Concern

Interested parties may submit concerns or complaints via email or telephone to:

Tom Crookenden
Call: +44 (0) 7747 801086
Email: [email protected]

Procedure Upon Receipt of a Complaint

Upon receiving a complaint, we will:

• Obtain a clear and accurate account of the concern raised.
• Explain the steps involved in our grievance-handling process.
• Clarify how the complainant wishes the matter to be addressed or resolved.
• Assess the eligibility and relevance of the complaint and determine the appropriate internal handler.

o If the issue cannot be effectively addressed internally—for example, if George Pragnell Limited is too far removed from the source of the concern—we may refer the matter to a more appropriate party, such as the relevant supplier or an appropriate industry body.

• Where the matter can be addressed internally, gather additional information as necessary and appropriate.
• Determine any required actions, which may include engaging relevant parties, reviewing evidence, and monitoring ongoing developments.
• Communicate our findings, decisions, or resolutions to the complainant.
• Maintain written records of all complaints received and the internal process followed for a minimum period of five years.

Signed/Endorsed: RICHARD BURBIDGE
Name: Richard Burbidge
Date of Effect: 20/02/26

Charlie Pragnell

Managing Director

George Pragnell Limited, Registered Office:
5-7 Wood Street, Straford-upon-Avon,
CV37 6JA. Telephone: (01789) 267 072
Registered No. 567166 England & Wales

Showrooms:
Pragnell, 5-7 Wood Street, Straford-upon-Avon, CV37 6JA. Telephone: (01789 267 072)
Pragnell, 14 & 16 Mount Street, Mayfair, London, W1K 2RF. Telephone: (020) 7409 2845
Pragnell, 23 & 25 Market Street, Leicester, LE1 6DN. Telephone: (0116) 255 4434
The Embassy by Pragnell, 1 Wood Street, Stratford-upon-Avon, CV37 6JE. Telephone: (01789 268 871)
Number Forty Three by Pragnell, 43 Wood Street, Stratford-upon-Avon, CV37 6JG. Telephone: (01789 203 827)

Email: [email protected]
Web: www.pragnell.co.uk Registered No: 567166 England & Wales