Frequently Asked Questions
Below are the answers to our most commonly asked questions. Should you want to find out more please feel free to contact us and begin your Pragnell experience.
Why are Pragnell engagement rings different?
Each Pragnell engagement ring is handcrafted in our British workshops by goldsmiths who are among the best in the business. Each ring is designed and crafted around the individual diamonds or gemstones it holds, so not only are the stones more secure, the ring itself is built to last.
Are all your ring styles shown online?
All of our engagement ring collections are listed on our website along with a selection of our antique styles. We are always sourcing new antique jewels and creating one-of-a-kind Pragnell pieces in our workshops, so when you visit one of our showrooms you may find a style that you have not seen online. You can also opt to design your own, one-of-a-kind bespoke ring, with the help of our expert showroom staff.
How do I find the correct ring size?
A simple trick is to try one of your significant other’s rings on your pinkie finger and mark how far down it reaches; then our showroom staff can estimate the right size. Alternatively, ‘borrow’ a ring from their jewellery box and bring it into a showroom. But do not worry if you are unsure: all of our engagement rings can be resized free of charge.
Do all products carry a hallmark?
Every new Pragnell engagement ring is stamped with several hallmarks to certify that it meets the highest standards of industry approval. Along with the standard assay office hallmarks, our rings include the Pragnell Maker's Mark to guarantee authenticity and the prestigious Enterprise mark.
Where do your diamonds come from?
Every diamond is selected by one of the Pragnell family, for its beauty and brilliance. We work with a handful of trusted diamond cutters to ensure that our diamonds adhere to the Kimberly Process, meaning their entire supply chain is traceable and conflict-free.
Do your diamond rings come with a certificate and valuation?
Yes. Every diamond is independently certified by one of the world’s leading diamond laboratories and comes with a certificate that details its unique characteristics and guarantees that it is natural and untreated. Our rings also come with a certificate of authenticity and valuation free of charge.
I have chosen the ring I like online; how do I make a purchase?
LOur engagement rings are listed on our website; when you have seen a style you like, fill out the online enquiry form, or call to reserve the piece. Then you can visit one of our showrooms to see it in person. Whether you book an appointmentor simply pop in, our showroom staff will be happy to answer any questions, guide you through the purchase and toast the occasion with a glass of champagne.
Do you have the same style rings in different sizes?
Yes. We can make any of our rings in any size. We hand-make each and every ring to suit the particular diamond chosen, to the size required.
I have an idea for a ring design, do you make bespoke rings?
Yes. We are experts when it comes to working alongside customers to create their dream engagement ring. There is no price premium for creating a bespoke ring, and no minimum spend. Our showroom staff will work closely with you to finalise the design and choose the ideal diamond.
I’ve heard about the 4 Cs: what are they?
The ‘4 Cs’ are a set of characteristics used all over the world to grade diamonds and determine their value. They are: carat, colour, cut and clarity. Individually, they are all important, but when combined, they distinguish good diamonds from the very finest gems. Each Pragnell diamond comes with a certificate that specifies its grading on each of the 4 Cs. Our showroom staff are experts in explaining the information detailed on these certificates, and will guide you towards to best stone for your budget.
What if my fiancée doesn’t like the ring, can it be changed?
Yes. In the event that you wish to exchange the ring, we will welcome you and your fiancée back into the showroom to browse the collection and find a suitable alternative, or to discuss creating a bespoke ring that fits their wishes exactly.
Can I pay for my engagement ring on pay monthly?
Yes. You can pay for any Pragnell engagement ring using our Interest-Bearing Credit option. This allows you to pay off the ring in monthly instalments, over 12, 24, 36 or 48 months, at an interest rate of 9.9% APR. A minimum deposit of 20% is required.